Ceramics & Illustration by Harley Boden
These terms and conditions (the Terms) apply to all customers buying goods on www.harleyboden.com. By making a purchase you are agreeing to our terms and conditions. These terms can change at any time, and it is up to you to review this document each time you make a purchase. You will not be able to shop with us if you do not agree to these Terms.
Harley Boden reserves the right to end this agreement with you, and terminate all orders and access to the site if:
If you break these Terms, or if any liabilities are incurred arising out of your use of this website, you agree to be responsible for all costs and expenses that harleyboden.com or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). This liability extends to other people using your shopping account, unless you agree able to prove that it has been fraudulent.
All orders are subject to product availability. All prices are correct at the time of entering the information. We will endeavour to keep prices as up to date as possible, but we reserve the right to change the price of any product at any time, without giving notice.
No contract for the sale of any product will exist between you and Harley Boden until dispatch your order to you. Until this time we reserve the right to cancel or refuse your order at our discretion. When this happens we will confirm the acceptance by sending you an email.
A confirmation email will be sent to the email address provided upon receipt of your order, detailing the products ordered, delivery and billing addresses and contact telephone numbers. It is your responsibility to notify us as soon as possible if any of the details are incorrect.
The delivery timeframes as stated in our Customer Service section are approximate. Products will only be sent to the delivery address provided at the time of ordering.
All deliveries require a signature, so please ensure someone is at home to receive the delivery. If our couriers are unable to deliver the goods, they will provide details of how to arrange an alternate delivery or collection date.
If we are delivering to an address outside the European Union you may be liable to pay import duties, and/or additional charges for customs clearance. Customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
If you prevent delivery of the goods by, (for example) failing to supply the courier or your local customs office with necessary information, or failing to pay local customs, taxes or courier’s administration fees, your package will be returned to harleyboden.com. A refund will be credited within 30 days, minus any additional delivery charges incurred for returning the product back to harleyboden.com.
Under normal circumstances we will only deliver products to addresses in the following countries:
UK: including Channel Islands, Isle of Man.
Europe: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, Vatican City.
The rest of the world: Antigua, Australia, Bahamas, Bahrain, Barbados, Canada, Cayman Islands, China, Fiji, Hong Kong, Israel, Iceland, Jamaica, Japan, Jordan, Lebanon, South Korea, Kuwait, Malaysia, New Zealand, Saudi Arabia, Singapore, South Africa, United Arab Emirates, United States, US Virgin Islands.
We will not honour any orders from countries other than those listed above unless specifically agreed.
After submitted an order and receiving email confirmation of its receipt, you can still cancel your order providing you have not received an email notifying you it has been dispatched. Please send an email to info@harleyboden.com, with ‘URGENT CANCELLATION’ in the subject line.
Be sure all relevant details in the cancellation email, including:
Your name
Products ordered
Your order number
Your address and contact telephone number
If you have already received an email notifying you of the dispatch of your order, you will need to wait until you have received your order, and then return it to us. Details on how to do this can be found on our Customer Service page.
If you would like to return an item for refund or exchange, you are able to do this within 28 Days of purchase. Full details can be found on our information page.
Please refer to our Privacy Policy
Nothing in these Terms shall limit or exclude our liability for fraudulent misrepresentation, or for death or personal injury resulting from our negligence or the negligence of our servants, agents or employees.
However, we will not be liable for any loss of revenue, loss of profit, loss of contract, loss of business or any anticipated savings, loss of goodwill or reputation, or any special, indirect or consequential damages (however arising, including negligence) arising out of or in connection with these Terms.
We also have no liability of any sort (including for negligence) for the acts or omissions of other providers of telecommunications services or for faults in or failures of their networks and equipment.
We have done our very best to accurately represent all products on our website. However, due to factors such as varying internet browsers and monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.
In the unlikely event that you receive products which are not what you ordered, damaged, defective or of a different quality to those stated on the order form, we shall made good any outstanding delivery, replace or repair any damaged or defective products, or refund you the amount paid for the products in question. This is provided that you notify us of the problem in writing at the address stated in the confirmation email within 10 working days of delivery of the goods, plus return the goods to us (unless we inform you that return is not necessary). This provision does not affect your statutory rights.
All material on the Harley Boden website is, unless specified otherwise, copyright of Harley Boden and may not be reproduced without prior permission.
You may not use or distribute material from this site or change the content of these pages in any way for any public or commercial purpose other than with the express written consent from Harley Boden.
The Harley Boden logo is a registered trade mark and should not be used without permission; requests to use the logo should be sent to info@harleyboden.com
At Harley Boden we commit ourselves to deal promptly with comments and queries about the content of our site. If you have any queries, they should be addressed to info@harleyboden.com